Shipping policy
*Please note that these times may vary depending on things out of our control i.e. weather, customs, etc.
*We do not ship on any national holidays or weekends.
How can I track my order?
We will send you the tracking code of your orders to the email address you provided at the time of purchase. Click the Track My Package Link on our menu and enter this code to track your package.
Please note that the tracking information will be displayed 2-5 days after you received the email.
When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID.
The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of our online shop.
Why can't I track my order on your website?
Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information will be displayed after your order has been shipped.